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Privacy Policy coin88 – Our Commitment to Protecting the Personal Data of Malaysian Members

Coin88 takes our responsibility to protect every member's personal data seriously. This Privacy Policy clearly explains what information we collect, how we use it, and your rights as a member to control your own personal data.

Updated: 1 January 2026 Bahasa Melayu (ms-MY) 256-bit SSL
Document Contents
  • Information We Collect
  • How We Use Your Data
  • Sharing Data with Third Parties
  • Security & Data Storage
  • Your Privacy Rights
  • Cookies & Tracking Technologies
  • Contact Our Privacy Officer

Privacy Commitment

Coin88's Six Privacy Commitments to Malaysian Members

For Coin88, privacy is not merely a legal obligation — it is a moral responsibility to every member who entrusts us with their personal data.

256-bit SSL Encryption for All Data

All personal data and financial information transmitted between your device and coin88's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions. No sensitive data is transmitted in plain text over the internet.

Bank-Grade Encryption
Your Data Is Not Sold to Third Parties

Coin88 has never and will never sell, rent, or commercialise member personal data to any third party for marketing or any other purpose. Your data belongs to you — it is not a business asset of ours. This is a core principle we will not compromise on.

No Data Sales
Full Control in Members' Hands

Every Coin88 member has the right to access, amend, or request deletion of their personal data at any time via account settings or by contacting our support team. Requests will be processed within 14 business days at no charge.

Self-Control
Minimum Necessary Data Collection

Coin88 only collects personal data that is genuinely necessary to provide a safe and lawful betting platform service. We do not collect irrelevant or excessive data — this "minimum collection" principle is the foundation of our approach to privacy.

Data Minimisation
Internal Data Access Is Restricted & Audited

Within Coin88, only staff members who genuinely require access to members' personal data for legitimate work purposes are permitted to do so. All access is logged and audited — no staff member may access member data without valid justification and supervisory approval.

Restricted Access
Immediate Data Breach Notification

In the event of a data security breach involving members' personal information, Coin88 is committed to notifying affected members within 72 hours of the breach being confirmed — exceeding industry standard requirements — along with details of the actions to be taken.

72-Hour Notification

Your Rights

Your Privacy Rights as a Coin88 Member

As a Coin88 member, you have the following rights regarding your personal data — and we are committed to upholding each one of them.

Right of Access

You have the right to request a copy of all personal data Coin88 holds about you. Requests will be processed within 14 business days and data will be provided in a readable format.

Right to Rectification

If any personal data held about you in Coin88's systems is inaccurate or out of date, you have the right to request an immediate correction. Please contact our support team with the correct details.

Right to Erasure

You may request deletion of your personal data upon account closure, subject to mandatory record retention requirements under applicable Malaysian law.

Right to Restriction of Processing

Under certain circumstances, you may request that Coin88 temporarily suspend the processing of your personal data — for example, while you are disputing the accuracy of the data in question.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format — allowing you to transfer it to another platform should you choose to do so.

Right to Object to Processing

You may object to the use of your personal data for direct marketing purposes at any time. Once your objection is received, coin88 will cease that use immediately.

To exercise any of the rights above, contact coin88's Privacy Officer at privacy@coin88.site

Last Updated: 1 January 2026 — This Privacy Policy describes Coin88's personal data processing practices. By registering for or using the Coin88 platform, you agree to the terms of this policy. Please check this page periodically as we may update it from time to time.

Table of Contents
1
Personal Information We Collect

Coin88 collects various categories of personal information from members in the course of providing our betting platform services. All data collection is carried out transparently and only for legitimate purposes. The main categories of data we collect are as follows:

Data Category Example Information Collection Methods
Identity Information Full name, date of birth, MyKad number Registration Form
Contact Information Email, Malaysian phone number, address Registration Form
Financial Information Bank account number, DuitNow/FPX/eWallet transaction records Transactions
Platform Usage Data Betting history, games played, login timestamps Automatic
Technical Data IP address, device type, web browser, operating system Automatic
Communications Live chat records, support emails, feedback Interactions
Sensitive Data

Coin88 does not collect sensitive data such as health information, political views, or religious beliefs unless voluntarily submitted by a member in the context of a specific support request. Such data is deleted once the case is resolved.

2
How Coin88 Uses Your Personal Data

All personal data collected by Coin88 is used solely for purposes directly related to the provision of our platform services to Malaysian members. The primary purposes for which data is used are as follows:

  • Account management: Registering new accounts, verifying member identity, managing secure logins, and processing account-related requests.
  • Financial transaction processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as withdrawals to members' preferred payment methods.
  • Provision of betting services: Recording and verifying bets, calculating and paying out winnings, and maintaining accurate betting histories for members' reference.
  • Platform security: Identifying and preventing fraud, money laundering, multi-account use, and other security threats to the platform and its members.
  • KYC and legal compliance: Meeting the identity verification and reporting requirements set out under applicable Malaysian law.
  • Customer support: Processing member enquiries, complaints, and support requests efficiently and effectively.
  • Product improvement: Analysing aggregated (not individual) usage patterns to improve platform design, performance, and overall user experience.
  • Service communications: Sending members important account notices, terms changes, and relevant security updates.
Marketing Communications

Coin88 may send members information about promotions and new offers, provided they have consented to receive marketing communications. You can opt out of marketing emails at any time via the "unsubscribe" link in any email or through your account settings. Opting out of marketing communications does not affect important service notifications.

3
Legal Basis for Data Processing

Coin88 processes members' personal data on one or more valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant legal requirements. These bases include:

  • Consent: Where you have given explicit consent for us to process your data for a specific purpose, such as receiving marketing communications. Consent may be withdrawn at any time.
  • Contractual fulfilment: Processing required to provide the Coin88 services you have signed up for — including transaction processing, account management, and bet settlement.
  • Legal obligations: Processing required to comply with applicable Malaysian laws, including KYC requirements, anti-money laundering obligations, and mandatory reporting.
  • Legitimate interests: Processing for coin88's legitimate business interests — such as platform security, fraud prevention, and service improvement — provided these interests do not override your fundamental privacy rights.
4
Sharing Data with Third Parties

Coin88 does not sell or commercialise members' personal data to any party. However, in the course of operating the platform, we may share certain data with a limited and selected set of third-party categories as follows:

  • Payment providers: Required transaction information is shared with DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and the relevant banking institutions solely to process your financial transactions. These providers are bound by strict data confidentiality agreements.
  • Game software providers: The minimum information required to run casino games, slots, and poker is shared with approved gaming platform providers. These providers are not permitted to use the data for any other purpose.
  • Technical infrastructure providers: Cloud computing services, security monitoring, and technical infrastructure supporting coin88's operations may have limited access to data in a strictly technical capacity.
  • Legal authorities: Coin88 will disclose information to the relevant Malaysian authorities when required by law, court order, or in the course of a legitimate fraud or money laundering investigation.
Data Processing Agreement

All third parties with access to Coin88 member data are required to sign data processing agreements that set out usage limits, security obligations, and their responsibilities. Coin88 conducts regular reviews of all such third-party providers.

5
Coin88's Data Security Measures

Coin88 employs multiple layers of technical and organisational security to protect members' personal data from unauthorised access, loss, or disclosure. Our key protective measures include:

  • Data encryption in transit: All communications between your browser or app and Coin88's servers are protected with TLS 1.3 encryption — the latest security protocol — ensuring that data cannot be intercepted in transit.
  • Stored data encryption: Sensitive personal data stored in coin88's databases is encrypted using AES-256 — meaning that even if the data were stolen, it cannot be read without the encryption key.
  • Role-based access control: Only Coin88 staff who require access to specific data categories to perform their job functions are permitted to do so. Access is granted on a strict "least privilege" basis.
  • Two-factor authentication: Coin88's internal systems that store member data are protected with mandatory two-factor authentication for all staff with access.
  • Regular security audits: Coin88 conducts regular independent penetration testing and security audits to identify and address potential vulnerabilities.
  • 24/7 Monitoring: A continuous security monitoring system operates 24 hours a day to detect suspicious activity and cyber threats in real time.
6
Data Retention Period

Coin88 retains member personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law. Our general data retention guidelines are as follows:

  • Active account data: Retained for the duration of the active account and for six years after account closure for legal compliance purposes and to resolve any potential claims.
  • Financial transaction records: Retained for seven years in accordance with Malaysia's applicable accounting and anti-money laundering legal requirements.
  • Security and technical logs: Retained for 90 days for threat detection and security incident investigation purposes, after which it is deleted or anonymised.
  • Support communication records: Retained for three years after case resolution for reference and service improvement purposes.
  • Gaming and betting data: Full records are retained for three years; after which data may be anonymised and used solely for aggregate statistical analysis.
Data Deletion Upon Request

When you submit a data deletion request, Coin88 will delete or anonymise all data not legally required to be retained within 30 business days. Data that must be kept by law will be retained only for the mandatory period before being permanently deleted.

7
Cookies & Tracking Technologies

The Coin88 platform uses cookies and similar tracking technologies to enhance the user experience, ensure proper technical functionality, and understand how members use our platform. The categories of cookies we use are as follows:

  • Essential cookies (Required): Cookies required for the platform's core functionality — including login session authentication, CSRF security, and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance cookies: Collecting information on how platform pages are used — the most frequently visited pages, load times, and technical errors. This information is used solely to improve platform performance. All data is collected in aggregated and anonymous form.
  • Functional cookies: Remembering your preferences such as language, display format, and other personalisation settings to deliver a more tailored experience during your sessions on Coin88.
  • Analytics cookies (with consent): Used to analyse aggregated platform usage patterns for product improvement purposes. You can opt out of this analytics via your cookie settings.

You can manage cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the Coin88 platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

8
Transfer of Data Outside Malaysia

In the course of operating the platform, some personal data of Coin88 members may be processed or stored on servers located outside Malaysia — primarily in connection with the cloud infrastructure providers and international gaming software vendors we use.

All transfers of data outside Malaysia are carried out with appropriate safeguards in place to ensure your data receives a level of protection equivalent to that under Malaysian law. These safeguards include:

  • Standard data transfer agreements that bind providers to equivalent data protection standards
  • Risk assessment prior to any data sharing with new international providers
  • Data protection clauses in all contracts with vendors who process Coin88 member data
  • Regular audits to ensure ongoing compliance with agreed standards
Important: Financial Data

Financial data related to DuitNow, FPX, and Malaysian eWallet transactions is processed by payment providers that each maintain their own privacy and security policies compliant with Bank Negara Malaysia requirements. Coin88 works only with payment providers that meet PCI-DSS security standards.

9
How to Exercise Your Privacy Rights

To exercise any of your privacy rights as a Coin88 member — whether requesting access, correction, deletion, or restriction of data processing — please follow the procedure below:

  • Via account settings: Several rights can be exercised directly through the "Privacy & Data" section in your Coin88 account settings — including updating personal information and managing your marketing communication preferences.
  • Via the Privacy Officer's email: Submit a written request to privacy@coin88.site stating your full name, coin88 account number, type of request, and any relevant supporting details.
  • Via direct support: Contact the Coin88 support team via live chat or email support@coin88.site and ask them to forward your request to the Privacy Officer.

Coin88 will acknowledge receipt of your privacy request within three business days and endeavour to resolve it within 14 business days. For complex requests, we may require up to 30 days and will inform you of any extension needed.

Identity Verification Required

To protect your privacy, Coin88 is required to verify your identity before processing any privacy request. This ensures that only the legitimate account holder can access or modify their own data. The verification process typically involves simple verification questions or sending an OTP to your registered phone number.

10
Contact the Coin88 Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how coin88 handles your personal data, please contact our dedicated Privacy Officer appointed specifically to address data privacy matters:

  • Privacy Officer Email: privacy@coin88.site
  • General Support Email: support@coin88.site
  • Response time: 3 business days for acknowledgement of receipt; 14 business days for resolution
  • Language: Bahasa Malaysia and English

Coin88 takes all privacy-related enquiries and complaints seriously. If you are not satisfied with our Privacy Officer's response after going through the internal complaints process, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.

This Privacy Policy will be reviewed and updated periodically to reflect changes in our practices, technology, or legal requirements. The date of the most recent update will always be displayed at the top of this document. We encourage you to review this Privacy Policy from time to time to stay informed about how we protect your data.

Further Details

Coin88's Privacy Commitment — Beyond Mere Legal Compliance

When you register a Coin88 account and begin using our platform for Malaysia Super League football betting, slots, online poker, or virtual sports, you are entrusting us with a significant amount of personal information. Your name, phone number, financial details related to your DuitNow or Touch 'n Go eWallet payment method, and your gaming activity records — all of this is data we handle with a deep sense of responsibility.

Why Privacy Matters in the Context of a Betting Platform

Data privacy takes on an especially sensitive dimension on online betting platforms like Coin88 compared to many other digital services. Member data goes beyond standard identity and financial details — it also includes personal gaming activity records that people may not want shared publicly. With this in mind, Coin88 applies a "privacy by design" principle, meaning privacy considerations are built into every feature and process from the ground up, not bolted on as an afterthought.

For example, when you make a deposit via FPX using Maybank2u or CIMB Clicks, or use GrabPay for a transaction at Coin88, the transaction details are shared solely with the relevant payment provider for processing purposes. Coin88 does not store your full credit card number or online banking login credentials — that sensitive data is handled directly by the payment providers, each of which maintains its own industry security standards.

Data Protection in the Coin88 Gaming Ecosystem

Coin88 offers a gaming ecosystem covering Sports Betting, slots, Live Casino, poker, and virtual sports. Across each of these categories, your gameplay data is recorded in detail for legitimate purposes — bet settlement, bonus calculations, and records for customer support. However, this data is not shared with game software providers beyond the minimum information technically required to run the game in question.

Your betting history on EPL or Liga Super Malaysia matches, or your slots history at Coin88, is stored securely in our systems and accessible only by you through your account and by authorised Coin88 support staff when needed to assist you. No other parties — including market analysts or third-party advertisers — have access to your personal gaming records.

Your Rights Under Malaysia's PDPA

Malaysia's Personal Data Protection Act 2010 (PDPA) grants you important rights over your personal data. Coin88 is fully committed to upholding these rights. You have the right to know what personal data we hold about you and how it is used, to request a correction if it is inaccurate, and in many situations to request its deletion. You also have the right to object to the processing of your data for direct marketing purposes, and Coin88 is required to comply with such requests immediately.

What many members may not realise is that these rights are more than just words on paper at Coin88. We have appointed a dedicated Privacy Officer and established clear internal procedures to handle every privacy rights request efficiently. If you'd like to know more or wish to exercise any of your privacy rights, don't hesitate to reach out to us at privacy@coin88.site.

Privacy and Responsible Gaming — An Important Connection

There is a close connection between data privacy and Responsible Gaming at Coin88. Gaming activity data we collect — with consent and within the limits set by this policy — is also used by our Responsible Gaming monitoring system to identify patterns that may indicate signs of problem gambling. This use of data is solely to protect the wellbeing of our members and serves no commercial purpose.

Coin88 believes that strong data privacy and responsible gaming are not conflicting goals — in fact, both reinforce member trust in our platform. Knowing that your data is safe and handled responsibly means you can enjoy your Coin88 experience with greater peace of mind and confidence. That is our vision — a platform where every Malaysian member feels secure, respected, and protected.

FAQ

FAQ – Coin88 Privacy Policy

The most frequently asked questions by Malaysian members about data privacy on the Coin88 platform.

No, Coin88 has never sold and will never sell, rent, or commercialise members' personal data to any third party for marketing or other commercial purposes. This is a core principle that is non-negotiable. Your data is shared only with providers directly involved in delivering Coin88's services to you — such as payment providers like DuitNow or Touch 'n Go eWallet for processing your transactions, or Malaysian legal authorities when required by law. All such data sharing is conducted on a need-to basis and is governed by binding confidentiality agreements.

To request a copy of your personal data, send an email to privacy@coin88.site with the subject line "Data Access Request" and include your full name, Coin88 account number, and registered phone number for identity verification purposes. Coin88 will acknowledge receipt within three business days and process your request within 14 business days. Your data will be provided in a readable format — typically as a PDF or CSV file containing your profile information, transaction records, and other related data we hold.

In the event of a data security incident involving members' personal information, Coin88 is committed to taking immediate action on several fronts. First, our security team will identify and contain the source of the breach as quickly as possible. Second, within 72 hours of a confirmed breach, Coin88 will notify all affected members by email, detailing the type of data exposed, the actions taken, and the steps you should take to protect yourself. Third, a report will be submitted to the Department of Personal Data Protection Malaysia in accordance with applicable legal requirements.

Yes, you may request deletion of your personal data after closing your Coin88 account. Please note, however, that certain categories of data may need to be retained for a specified period under Malaysian legal requirements — for example, financial transaction records must be kept for seven years under accounting and anti-money laundering laws. Data not subject to legal retention requirements will be deleted within 30 business days from the date the request is received and acknowledged. We will clearly inform you which categories of data have been deleted and which must be retained, along with the applicable retention periods.

Coin88 may send members who have consented to receive marketing communications — either at registration or at a later stage — information about promotions and new offers on our platform. We do not use member data to deliver third-party advertisements unrelated to Coin88 services. If you no longer wish to receive marketing communications from Coin88, you can opt out at any time by clicking the "unsubscribe" link in any of our marketing emails, or by contacting Coin88 support to update your communication preferences. Opting out of marketing communications does not affect important notices related to your account.
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No Data Sales
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